When content misses the mark — here’s how to lead through it

CMOs: What to do when your content flops (and it will)

Let’s be honest: even the best content teams release a dud once in a while.

The LinkedIn post that got 200 impressions.
The ad that drained budget without clicks.
The campaign you thought would be the one… but wasn’t.

Here’s the truth: content flops aren’t a sign of failure. They’re a test of leadership.

Step 1: Reframe the Flop

Great CMOs know the difference between performance and progress.
A single campaign’s numbers don’t define your brand. The discipline of consistently producing, testing, and learning does.

Your job as a leader isn’t to avoid failure — it’s to build resilience in your team. If you frame every misstep as data, not disaster, you create a culture where experimentation thrives.

Step 2: Zoom Out

Ask: What was the intent of this content?

  • If the goal was awareness, did it at least reach the right audience?

  • If it was engagement, what did we learn about the format, timing, or message?

  • If it was conversion, did we test enough variations before calling it a flop?

Leaders don’t obsess over one tree — they study the forest.

Step 3: Lead the Recovery

When content flops, your team looks to you for the reaction. Two paths:

  • Panic, blame, and pressure = creative paralysis.

  • Calm, curiosity, and clarity = stronger next round.

Here are 3 recovery tactics you can use immediately:

  1. Repurpose — Can the flop be reframed for a different channel or audience?

  2. Repackage — Can the message be tightened into a punchier format (short video, bold headline)?

  3. Review — What patterns show up in the data? Is it the timing, distribution, or offer?

Step 4: Institutionalize the Learning

A resilient CMO doesn’t just recover — they systematize.
Run quick post-mortems. Document lessons. Make it safe for your team to say: “This didn’t work — here’s what we’re trying next.”

The best leaders build organizations where “flop” = fuel.

Content flops are inevitable.
What matters is your leadership mindset:

  • Don’t shame the miss.

  • Don’t hide from the data.

  • Don’t stop experimenting.

The only real failure? Letting a flop make your team afraid to create again.

👉 If this resonated, hit reply and tell me the last time your content flopped — and what you learned.